This course explores the full lifecycle of guest recovery—from understanding the emotional drivers behind guest dissatisfaction, to applying structured recovery models, to executing winback conversations with empathy, clarity, and professionalism. Participants will learn how to identify at‑risk guests early, resolve issues with efficiency and warmth, and re‑engage them through personalized, value‑driven experiences aligned with the CLLIX service promise.
This training video provides CLLIX team members with a clear and practical understanding of how Airbnb operates as a booking channel and how it integrates with CLLIX property procedures.
This training program provides new team members with an introduction to the fundamentals of revenue management and pricing strategies at CLLIX Apartments and Hotels. It covers key concepts such as pricing models, rate structures, demand forecasting, and system processes, ensuring consistent application across all properties. The goal is to equip employees with the knowledge and tools needed to support accurate pricing decisions, maximize revenue opportunities, and maintain alignment with company standards.
OTA Insight is a cloud-based data intelligence platform for the hospitality industry that provides hoteliers with a suite of revenue management solutions and empowers them to make smarter revenue and distribution decisions.
Room shuffling, the practice of reallocating rooms based on varying factors such as demand, customer preferences, and booking patterns, plays a critical role in maximizing revenue for hotels.
This video series provides a step-by-step guide to compliance training, covering essential processes, policies, and best practices. Designed to ensure adherence to company standards and regulations, these videos will help you understand key compliance requirements and apply them effectively in your role.
This training introduces the new Carpark Reservation Procedure implemented to streamline and standardise carpark bookings across selected Brisbane properties. Effective immediately, the previous add-on process has been retired and replaced with a dedicated carpark reservation method using newly created carpark room types in RMS.
This course will guide you through what has changed, the new booking process, and key reminders to ensure all carpark reservations are handled correctly moving forward.
LeaseCo is a new agreement offered to owners/investors that would like to place the management rights of their
property with CLLIX Apartments and Hotels.
This program is designed to equip participants with the essential knowledge, skills, and best practices required to perform operational tasks efficiently and accurately. Throughout this course, you will gain a deeper understanding of standard operating procedures, workflows, and performance expectations that ensure smooth day-to-day operations across all departments.
This video explains the importance of guest reviews and in-stay surveys, the role of Guest Services Manila, and how prompt, professional responses help improve guest experiences and strengthen our reputation.
ReviewPro is a guest reputation management software that helps hotels listen and act on
guest feedback quickly and efficiently to exceed expectations, boost online rankings and
increase revenue. This procedure will outline how to respond to guest reviews from multiple
channels along with survey answers.
24Seven CheckIn was designed with Guests in mind to help them check in fast and make the process simple and smooth.
Working in an office may seem low-risk, but poor posture, long hours at a desk, and improper workstation setup can lead to strain and injury over time.
This training will guide you through simple, practical ways to set up your workspace, improve your posture, and move correctly throughout the day. Small adjustments can make a big difference in preventing discomfort and supporting your long-term wellbeing.
Let’s build safer, healthier work habits starting at your desk.
Australia, a vast and diverse country, is renowned for its unique wildlife, stunning landscapes, multicultural cities, and rich history. From kangaroos and the Great Barrier Reef to vibrant metropolises like Sydney and Melbourne, it's a land of natural wonders and cultural richness.
Experience the stylish city and coastal stays around Australia in our incredible apartments, hotels, and holiday rentals, all with the CLLIX of a button.
In this module, you will delve into the intricate process of selling CLLIX apartments and hotel accommodations. We will guide you through the structured steps and strategies that form the core of successful sales calls. By the end of this module, you will have a deep understanding of the CLLIX sales call flow, equipping you with the knowledge and skills to excel in this dynamic industry. Let's embark on this journey of enhancing your sales expertise!
Group Reservations Team specializes in managing group or large booking requests. They handle inquiries for multiple-room reservations, coordinate guest requirements, prepare quotations, and ensure all booking details are accurately arranged. The team works closely with properties and clients to secure availability, confirm rates, and deliver a smooth, organized experience for all group stays.
The CRO Reservations Agent workflow outlines the step-by-step process agents follow when handling reservation inquiries. This includes receiving guest requests, confirming availability, providing accurate rates and information, securing bookings, processing payments, and ensuring all details are correctly recorded in the system. The workflow ensures consistency, efficiency, and a high standard of service across all reservation interactions.
This workflow outlines the step-by-step process for managing corporate reservations, from receiving inquiries to confirming bookings and ensuring accurate billing. It serves as a guide for handling corporate accounts efficiently while maintaining consistency, accuracy, and excellent service throughout the reservation process.
The CRO – Reservations Administration Workflow outlines the standardized procedures followed by the Central Reservations Office in managing, processing, and maintaining booking records. It ensures consistency, accuracy, and compliance across all reservation-related administrative tasks.
In this course, participants will delve into the critical realm of cybersecurity, focusing specifically on essential strategies for combating cyber threats, particularly spam emails. Through a series of engaging modules, participants will learn about the various forms of spam, including phishing, malware, and fraudulent emails, and explore practical techniques for identifying and mitigating these threats.
CLLIXPAY is a secure, custom-built payment link system that allows front office staff and CRO to send a link to guests for payment. Once the payment is completed, the transaction is automatically recorded in RMS via CLLIXPAY System.
When guests complete the online check in process, they will be required to provide credit card details that
will be saved against their guest profile in RMS as an encrypted credit card token. This process is called
tokenization.
This session covers smarter ways to apply discounts in apartment bookings. It focuses on highlighting value before offering price cuts, using strategies like waterfall pricing, tailored promotions, and long-stay offers. Agents learn how to handle different customer scenarios effectively to boost conversions and maintain rate integrity.
Song Properties is a specialized property management company focusing on Off-the-Plan Management Letting Rights (MLR). The company ensures professional and efficient management services for both residential and investment properties, providing peace of mind to property owners and investors alike.
CLLIX Apartments and Hotels is a leading Australian hospitality provider, offering over 2,500 apartments across more than 20 properties in Brisbane, Melbourne, Gold Coast, Sunshine Coast, and Adelaide. We are dedicated to delivering seamless guest experiences—truly at the CLLIX of a button. This commitment has established CLLIX as one of the premier hotel and apartment providers in Australia.
A Knowledge Check course for CLLIX agents is a training program designed to assess and reinforce the knowledge and skills necessary for agents to perform their job effectively. It typically consists of short quizzes or assessments covering critical topics related to the agent's role and responsibilities.
HubSpot is a CRM platform with all the software, integrations, and resources you need to connect marketing, sales, content management, and customer service. Each product in the platform is powerful on its own, but the real magic happens when you use them together.