Australia, a vast and diverse country, is renowned for its unique wildlife, stunning landscapes, multicultural cities, and rich history. From kangaroos and the Great Barrier Reef to vibrant metropolises like Sydney and Melbourne, it's a land of natural wonders and cultural richness.
Experience the stylish city and coastal stays around Australia in our incredible apartments, hotels, and holiday rentals, all with the CLLIX of a button.
In this module, you will delve into the intricate process of selling CLLIX apartments and hotel accommodations. We will guide you through the structured steps and strategies that form the core of successful sales calls. By the end of this module, you will have a deep understanding of the CLLIX sales call flow, equipping you with the knowledge and skills to excel in this dynamic industry. Let's embark on this journey of enhancing your sales expertise!
Group Reservations Team specializes in managing group or large booking requests. They handle inquiries for multiple-room reservations, coordinate guest requirements, prepare quotations, and ensure all booking details are accurately arranged. The team works closely with properties and clients to secure availability, confirm rates, and deliver a smooth, organized experience for all group stays.
The CRO Reservations Agent workflow outlines the step-by-step process agents follow when handling reservation inquiries. This includes receiving guest requests, confirming availability, providing accurate rates and information, securing bookings, processing payments, and ensuring all details are correctly recorded in the system. The workflow ensures consistency, efficiency, and a high standard of service across all reservation interactions.
This workflow outlines the step-by-step process for managing corporate reservations, from receiving inquiries to confirming bookings and ensuring accurate billing. It serves as a guide for handling corporate accounts efficiently while maintaining consistency, accuracy, and excellent service throughout the reservation process.
The CRO – Reservations Administration Workflow outlines the standardized procedures followed by the Central Reservations Office in managing, processing, and maintaining booking records. It ensures consistency, accuracy, and compliance across all reservation-related administrative tasks.
In this course, participants will delve into the critical realm of cybersecurity, focusing specifically on essential strategies for combating cyber threats, particularly spam emails. Through a series of engaging modules, participants will learn about the various forms of spam, including phishing, malware, and fraudulent emails, and explore practical techniques for identifying and mitigating these threats.
CLLIXPAY is a secure, custom-built payment link system that allows front office staff and CRO to send a link to guests for payment. Once the payment is completed, the transaction is automatically recorded in RMS via CLLIXPAY System.
When guests complete the online check in process, they will be required to provide credit card details that
will be saved against their guest profile in RMS as an encrypted credit card token. This process is called
tokenization.
This session covers smarter ways to apply discounts in apartment bookings. It focuses on highlighting value before offering price cuts, using strategies like waterfall pricing, tailored promotions, and long-stay offers. Agents learn how to handle different customer scenarios effectively to boost conversions and maintain rate integrity.
Song Properties is a specialized property management company focusing on Off-the-Plan Management Letting Rights (MLR). The company ensures professional and efficient management services for both residential and investment properties, providing peace of mind to property owners and investors alike.
CLLIX Apartments and Hotels is a leading Australian hospitality provider, offering over 2,500 apartments across more than 20 properties in Brisbane, Melbourne, Gold Coast, Sunshine Coast, and Adelaide. We are dedicated to delivering seamless guest experiences—truly at the CLLIX of a button. This commitment has established CLLIX as one of the premier hotel and apartment providers in Australia.
A Knowledge Check course for CLLIX agents is a training program designed to assess and reinforce the knowledge and skills necessary for agents to perform their job effectively. It typically consists of short quizzes or assessments covering critical topics related to the agent's role and responsibilities.
